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Planet X are aware of recent communication from Shimano regarding the voluntary recall of specific models of HOLLOWTECH II cranksets.  
As always, we strive to offer the best level of service and support to our customers. We are currently awaiting official instruction from Shimano regarding the application of this recall.  
As soon as we hear official instruction from Shimano, we will be able to offer further advise. In the meantime, please take note of the below communication from Shimano. 
 
Shimano Europe B.V. (“Shimano”), starts an inspection and replacement program of selected bonded 11-speed HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019, for a possible bonding separation issue. 
 
This specifically concerns the Shimano ULTEGRA FC-6800, DURA-ACE FC-9000, ULTEGRA FC-R8000, DURA-ACE FC-R9100 and FC-R9100-P 11-Speed Bonded HOLLOWTECH II Road Cranksets in Europe. Reports received by Shimano indicate that the bonded parts of the crank arm could separate and break, posing potential fall and injury hazards to consumers. 
 
To remedy this situation, Shimano will have any applicable crankset inspected. Shimano will replace any crank arm that fails the inspection process. 
 
This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers. Not all ULTEGRA and DURA-ACE cranksets need to be inspected.  Only cranksets produced between June 1, 2012, up to and including June 30, 2019, need to be inspected.  
 
Shimano will replace any cranksets that fail the inspection process free of charge. 
 
The way to identify if a crankset should be inspected is provided at bike.shimano.com. 

Shimano has also opened helpline numbers as below:  

European helpline numbers 
International: +31792077017
The Netherlands: +31792077018
United Kingdom: +441174094110
Germany: +4923129295084
Belgium: +3233187827
Spain: +34936096836
France: +33173071925 
09:00 – 21:00 CET (Monday to Friday) 
09:00 – 17:00 CET (Saturdays only) 

Kind Regards
 
Tom Roberts

Shimano Crank Recall

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